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FAQ

Dongguan Bosin Hardware Co., Ltd. Address:No.25,Land 12,Jinxin Street,Jinxia New Village,ChanganTown, Dongguan,Guangdong,China Tel : +86--0769-85355986 Fax : +86--0769-83003477 Email : sales@bosinhardware.com

FAQ

How many people are there in your company?

Our company has around 50 workers. We have 8 staffs working in our office irrespectively for Engineer,Sales, Quality Control, and Financial.

Are your products Domestically made or imported?

All of our goods are made in China. Our company produce and market all by ourselves.

 

What kind of metal product is suitable for molding?

If the product quantity is big, or if the shape is irregular, we can make the products by molding.

 

Can I get a product made like another case I've seen or something different?

Yes! We specialize in custom product, and can make them to any shape, size or style. If you have something in mind, feel free to call us or e-mail us a description. Photos or drawings are helpful, and can be faxed or e-mailed to us.

If I can't design. Could you please design for us?

Just tell us your idea or send us a sketch, we can make drawing for your approval FREE OF CHARGE!

How could you protect my copyright if I send you my design for production?

We respect customer's design. The products made according to customer's design won't be sold to other customer without your agreement

 

If an item is out of stock,when will it be back in stock?

We strive to keep all of our products in stock at all times,but sometimes there are occasions when supply can not keep up with demands. But in most cases supply is restocked within 3-6days.

 

If I have a problem whom do i contact?

You can vosit our contact page or just directly send email to jack@bosinhardware.com

 

Do you have a Catalog?

We do not have a traditional printed catalog at the moment, but we think we have a pretty website to help you get more information.

 

How Much is Shipping?

FedEx, DHL,UPS,TNT shipping is all determined by total weight.The weight of your complete order is calculated with your loack zip code to determine your freight cost. You may also use your shipping Account Numbers to delivery your oders.We do not add any fees to that shipping cost,you pay exactly what it costs.

 

How long do orders take to be processed?

Most orders are processed and shipped within 24-48 hours. In some cases it may take longer,but we contact all customers that take more than 48 hours to let them know the time table their orders will take to get finished.

 

What forms of payment do you accept?

We accept bank transfer,Western Union,Paypal,L/C.     
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